Director, EU Patient Operations

Europe

About the role:

  • This role will be responsible for establishing the operational foundation for bluebird Europe.
  • Centers-of-Excellence: Working with Global team to establish, onboard, and develop new gene therapy center-of-excellence (COE) in the key EU 4 countries – Germany, UK, France, and Italy
    • Lead contracting of COEs
      • Partner with Global team to finalize selection of 8-10 COEs in the EU 4
      • Partner in contract negotiation process to execute COE partnership agreements with the centers of excellence in collaboration with Commercial Operations and global COE lead
      • Be the Patient Operations primary point of contact for the apheresis collection center activity (collection of patient’s cells – starting material to manufacturing process) which is the initial touchpoint for the COE
    • Execute operational testing (with Global team)
      • Pressure test processes for patient and product flow
      • Partner with Commercial Operations to establish an effective manufacturing system relationship while ensuring seamless customer (hospital stakeholders and patient) experience.
      • Input into bluebird staffing model to support EU Pharm Sciences build- COE support roles, Nurse Educators, supply chain, etc.
    • Lead the effort to onboard and train COEs from a patient operations perspective
    • Manage expansion of COEs as necessary to satisfy patient demand – either more COEs in country or addition of other countries
    • Support operational program development to support Middle East North Africa (MENA) patient access to EU COEs
    •  
  • Patient Operations infrastructure in Europe: In collaboration with the Global team, develop a right-sized in market operating model to:
    • Develop systems and process to enable effective real time scheduling of patients
    • Implement IT solutions to help effectively track patients progress through the treatment pathway
    • Real time support of patients and physicians through the patient treatment pathway
    • Identify risks and drive continuous improvement in alignment with regulatory and commercial manufacturing requirements.
    • Actively engage in the identification, sharing, and adaptation of best practices cross-functionally and between COE sites.
    • Establish a World Class client relations function that delivers outstanding tailored support for patients and providers.
    •  
  • Develop and lead operational analytics and business process
    • Establish and manage key business metrics and organizational health assessment
    • Establish and lead EU patient operations business planning process
    • Partner with Commercial Ops function to develop, implement, and execute necessary business management process (revenue recognition, transparency reporting, etc.)
    •  
  • Support operational and strategic projects as needed that could include
    • Ensure effective communication channels both internally and externally
    • Support EU business unit in country team design and recruitment
    • Support EU business unit to establish and nurture bbb culture across Europe
    • Process development and manage operational elements of Cross-border patient referral from smaller EU countries to EU 4 COEs
    • Development of pan EU commercialization strategy (beyond EU4)

About you:

  • 15+ years of work experience
  • Management experience in Supply Chain or Manufacturing Operations
  • Fluent in English + 1 other language (Spanish, Italian, French or German)
  • Advanced degree preferred – MBA, PhD
  • Up to 30% of travel required
  • Business to business negotiation and management
  • Complex cross functional project management experience
  • Proven track-record of successfully integrating activities and perspectives across functions
  • Ability and track record of successfully managing biologics programs through late-stage clinical development to commercial is required
  • Experience leading a client relations/customer service team
  • Product launch experience
  • Outstanding communication, analytical and organizational skills
  • Highly collaborative team player who fosters open communication and facilitates mutual understanding between all stakeholders
  • Willingness to embrace and demonstrate the principles of the bluebird bio culture: b colorful, b cooperative, and b yourself
  • Above all else, an absolute passion for addressing the critical unmet needs of patients.
Share this job

bluebird bio will only accept job applications from candidates who are properly documented with authorization to work in the United States.

Note to Employment Agencies: Please do not forward any agency resumes. bluebird bio is not responsible for any fees related to resumes that are unsolicited.