Associate Director/Director, Patient Scheduling

Cambridge, MA

Novel gene therapy platform


With our lentiviral-based gene therapy and gene editing capabilities, we have built an integrated product platform with broad potential application to severe genetic diseases and T cell-based immunotherapy. Our clinical programs include Lenti-D™, currently in a Phase 2/3 study, called the Starbeam Study, for the treatment of childhood cerebral adrenoleukodystrophy, and LentiGlobin®, currently in three clinical studies: a global Phase 1/2 study, called the Northstar Study, for the treatment of beta-thalassemia major; a single-center Phase 1/2 study in France (HGB-205) for the treatment of beta-thalassemia major or severe sickle cell disease; and a separate U.S. Phase 1 study for the treatment of sickle cell disease (HGB-206). We also have ongoing preclinical CAR T immuno-oncology programs, as well as discovery research programs utilizing megaTAL/homing endonuclease gene editing technologies.

Join bluebird bio’s enthusiastic and collaborative team by contributing to the overall success of our novel gene therapy approach.  The focus of this position is lead the build out of the Patient Scheduling function that would be focused on supporting both clinical and commercial activities. We are looking for an innovative professional with the breadth of experience and drive to implement our vision for this function and work collaboratively with internal and external partners.

About the role:

    • Provide strategic and operational direction for patient scheduling and client service function that supports clinical and commercial production. 
    • Manage all patient scheduling related activities related to the cell procurement, drug product manufacturing, and transplant process for autologous cell therapy products. 
    • Drive the appropriate risk analyses and ensure an appropriate scheduling model exists to support patient demand and allows for required scale over time.
    • Serve as the operational lead in the design of business process requirements for production/scheduling electronic systems and the subsequent implementation process.
    • Serve as lead in the designing user requirements for a CRM database that would allow for tracking and communication of operational events related to the patient treatment pathway (confirmed schedule to product infused).
    • Align clinical and commercial Patient Demand forecasts with capacity at drug product manufacturing facilities, collection centers and availability at transplant sites.
    • Create policies and controls specific to the development, implementation, and maintenance of process methods for Patient Scheduling and Client Services.
    • Facilitate effective working relationships with internal and external customers to ensure schedules are maintained within process and logistic constraints.
    • Build a world class client services function to support the operational flow of patients asthey experience bluebird therapies
    • Track and present key performance indicators for department and executive leadership
    • Provide technical expertise to other departments as part of cross-functional project teams



About you:

  • Bachelor's degree or the combination of education and business experience required - advanced degree preferred (e.g. MBA, MPH, etc.).
  • Minimum 12 years of healthcare or related experience, (supply chain, demand planning, master scheduling)
  • Experience analyzing and interpreting economics/financial performance as well as developing scalable processes for an expanding business is necessary
  • Good understanding of GMPs and GCPs is required
  • Previous experience managing a function or team is necessary
  • Experience transitioning from clinical development to commercial environment is highly desirable
  • Experience within a cellular or gene therapy organization is ideal but not required
  • Experience in implementing electronic systems related to patient scheduling and traceability is a plus
  • Experience in managing a customer service or client relations team is desirable
  • Excellent leadership, communication and presentation skills are necessary


bluebird bio, 150 Second Street, Cambridge, MA 02141

bluebird bio will only accept job applications from candidates who are properly documented with authorization to work in the United States. 

Note to Employment Agencies: Please do not forward any agency resumes. bluebird bio is not responsible for any fees related to resumes that are unsolicited.


bluebird bio is a publicly traded company on the NASDAQ Global Select Market and trades under the symbol BLUE.  We offer a fast-paced, dynamic, collaborative, colorful, and scientifically rigorous environment, with all the fun and passion that a start-up provides, plus an excellent benefits package that includes stock options, commuter/parking benefit, etc.

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bluebird bio will only accept job applications from candidates who are properly documented with authorization to work in the United States.

Note to Employment Agencies: Please do not forward any agency resumes. bluebird bio is not responsible for any fees related to resumes that are unsolicited.